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Managed Service Providers

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[Video] MSP testimonials

As a Managed Service Provider, get powerful and flexible management capabilities through Knox solutions and Samsung devices. Meet your customers’ evolving business needs and add value to your service offering, increasing customer retention and satisfaction.

Whether you sell Samsung devices, Knox licenses, or simply manage devices without sale, Knox Partner Program is for you.

Make your offering more powerful with Knox

Make your offering more powerful with Knox

Knox solutions are designed to meet most mobile business setups, enabled with a unique, platform-level feature set only Samsung can offer

Easier, yet advanced device enrollment

Provide enhanced staging services with Knox Mobile Enrollment, which automatically enrolls devices to EMM – with advanced security options.

Powerful EMM features

With Knox Manage, provide a simple, convenient, and powerful management experience. Set OS version control with Knox E-FOTA.

Customize and safeguard devices in bulk

Provide remote, out-of-the-box setting and configuration via Knox Configure. Protect corporate devices and data with Knox Guard.

Device protection plan for enterprises

Protect your business devices against accidental damage and mechanical breakdowns with Samsung Care+ for Business.

Single-pane-of-glass management

Single-pane-of-glass management

The Knox MSP Portal ensures efficient management of customers across all solutions

A bird’s-eye view for all your customers

Onboard and manage multiple customers across Knox services at once. Manage and assign customer devices and licenses on their behalf.

Fully or jointly manage devices and services

Fully manage devices and services on behalf of customers or provide customers access to the Knox service portals for joint management.

Seamless ownership transition

Switch customers from fully-managed to jointly-managed and easily invite/disassociate customers. So you can step in and out for your business customers, based on their needs.

Make your business more effective

Become a partner today to gain the following benefits (some features are currently in beta and may not be fully supported)
Training and certification
Training and certification

Participate in the monthly webinar and with Samsung Business Academy courses, learn about Samsung devices and Knox solutions to gain official Samsung certification.

In-depth support
In-depth support

Get increased visibility for your support tickets as an MSP partner. Or get an in-depth support with Samsung Partner Technical Support.

Marketing materials
Marketing materials

Make your marketing materials stand out. We're here to help, with all the assets to boost your Knox business right away.

More business opportunities
More business opportunities

Have your company listed on the Reseller/MSP directory and promote your solutions on the Knox partner solution page to reach a wider audience.

Become a recommended partner

Are you an experienced MSP, comfortable with Samsung Knox?

For high-performing, proven Knox MSP partners with Knox training certificates and service/marketing capability, we want to honor your expertise by upgrading you to a 'Recommended' status.

Recommended MSPs will be highlighted on our Reseller/MSP directory, will be introduced to customers with higher priority, and be given access to more joint activities and benefits.

Knox Partner Program for MSP beta FAQ

About Knox Partner Program for MSP beta program

What is Knox Partner Program?
The Samsung Knox Partner Program aims to support B2B and B2B2C partners throughout their product lifecycle to help them create better solutions, and support sales and marketing activities to reach more customers and increase sales volumes.
Why did Samsung move the Knox MSP portal to the Knox Partner Program?
Simply put, we want to support our MSPs with more benefits provided under the Knox Partner Program, and strengthen the partnership and collaboration with our enterprise ecosystem.
What do the Registered/Recommended/Premium MSP tiers mean?

Part of the goal of the Knox Partner Program is to help our MSP partners differentiate their Knox managed service capabilities and quality whilst managing customers. Samsung Recommended MSPs is a shortlist of Knox managed service providers that meet Samsung’s Knox managed service requirements, and have a proven track record of providing Knox managed services to medium scale businesses.

Samsung Premium MSPs are the top tier of Knox Partner Program for MSP, as they meet all of Samsung’s strict requirements such as certified in-house Knox Experts, and providing Knox services to large-scale businesses with professional technical support capabilities backed by Samsung.

How do I upgrade tiers?
Tiers are determined by Samsung based on partner performance, and is reviewed annually. Partners may request a review of their status and will be provided guidance on how they can meet the next status requirements. During the beta program, Samsung will closely monitor the performance from every partner. Tier upgrades will be applied manually by Samsung based on the criteria for that level.
I have a question about the beta program, how do I get support?
You can contact the Samsung team by filling the ‘Contact Us’ form within the Knox Partner Program portal.
I cannot see my information on the Partner Directory.
During the beta program, only Recommended and Premium MSPs are displayed on the Partner Directory as part of their tier benefits.
My information is incorrect in the Recommended MSPs Directory, how do I fix this?
You can update your company information from the Partner Directory menu. Changes will be reflected in the Recommended MSPs directory.
I am a Recommended MSP, but I am not getting any opportunity leads generated. Why?
You will be notified of opportunity leads when visitors from SamsungKnox.com fill the “Send Request” form under your company name in the Partner Directory. Please confirm your directory listing information is correct on the Reseller/MSP directory page. Direct contact from visitors using your contact information provided on the Partner Directory will not be recorded in the Partner Hub.

About joining the beta program

How do I join the Knox Partner Program?
The new KPP beta program is available to new and existing MSP partners from August 17, 2022.
I don’t have a D-U-N-S ID, where do I get one?
You can request a D-U-N-S ID within the registration process while applying for the Knox Partner Program. For more information on how to get your D-U-N-S number, please go here to find your country/region. For existing Knox MSP portal users, D-U- N-S ID is not mandatory.
Do I have to join the Knox Partner Program from August 17th onwards?
By default, all existing Knox MSP portal users are encouraged to join the program from August 17 onwards. You may postpone joining until its official launch in 1H 2023.
Where can I access my Knox MSP or KDP portal after August 17th, 2022?
The beta for the new Knox Partner Program will be launched on August 17, 2022. If you join the Knox Partner Program beta, you will only be able to launch your Knox MSP/ KDP portal from your Knox Partner Program portal.
I joined the beta program, can I revert my Knox account back to the SamsungKnox.com portal?
No, unfortunately once you have joined the Knox Partner Program for MSP beta program, your Knox account type will permanently be changed according to your partner type (i.e. MSP, or KDP reseller). We cannot change your Knox account type back.
What will happen to my managed customers and devices in the Knox MSP/KDP portal if I join the Knox Partner Program?
Once you join the Knox Partner Program, the only change is the entry point/ launching point of your Knox MSP/KDP portal from Knox portal (samsungknox.com) to the Knox Partner Program portal (partner.samsungknox.com). Your existing MSP/KDP account, including your managed customer and device data, will remain unchanged.
Can I keep launching my Knox MSP portal from Knox portal (SamsungKnox.com) after August 17, 2022?
A. You can keep launching your Knox MSP portal SamsungKnox.com until the full launch in 1H 2023. After that, all Knox MSP and KDP portal users will be automatically migrated to the Knox Partner Program portal, and will only be able to launch the Knox MSP/KDP portal from the Knox Partner Program portal (partner.samsungknox.com) afterwards. We encourage and welcome all Knox MSP/ KDP partners to join the Knox Partner Program when enrollment opens on August 17, 2022.

Availability

Availability

Resources

Resources

Samsung Partner Technical Support

For our reseller/MSP partners, Samsung provides direct and comprehensive support covering Knox solutions, OS versions, and Samsung devices. Enhance your service by providing seamless operations management to your business customers.

LEARN MORE

Partner with us

Apply

Sign up using your corporate email address and have your D-U-N-S number ready.

BECOME A PARTNER

Application review

Our team will review your application and respond promptly via email.

Use your new features

Once accepted, explore the features and benefits of the Knox Partner Program available from your dashboard.