Samsung Partner
Technical Support

Premium technical support for partners provided by Samsung’s mobility experts

Keep your mobile workforce running efficiently with a dedicated Samsung account manager by your side. Providing Tier-3 support coverage across your devices and solutions.

Dedicated and professional support

Dedicated and professional support

Dedicated Support Account Managers for your every need

A trusted advisor assigned as your contact within Samsung from the get-go.

Online self training for your IT teams.

Dedicated and customized periodic reports and updates, including:

  • Regular reviews on issue resolution analysis and product updates.
  • Timely notifications for urgent security updates.
Direct and professional technical support

Direct and professional technical support

Get comprehensive support across Samsung hardware, OS, and solutions

Get direct Tier-3 support for advanced issues only an experienced Samsung team can handle.

Priority early access

Priority early access

Gain direct, early access to upcoming programmes and version testing

Get insider access to beta OS upgrades.*

Opportunities to test Knox solutions before official updates or releases.

Visibility on product roadmap information for new updates and releases, if available.

Access to NFR (Not for Resale) Knox licenses for your business.

*May vary by location and device

Support offerings

Samsung has designed three levels of support so you can choose the one that fits your organization best.

Elite Multinational


Direct access to expert engineers
Our experts are ready to conduct assessments, provide reliable support and handle escalations of various sorts / degrees.
Operation hoursBusiness hours24/7 for severity 1 issues (via tickets)24/7 for severity 1 issues (via tickets)
Maximum number of tickets30UnlimitedUnlimited
Number of named callers266
Initial response time for urgent issues
- EMEA(Europe, Middle East, Africa) and Asia – email/portal/phone
- North America – phone
2 hours for urgent issues24/7 for severity 1 issues24/7 for severity 1 issues
Supported locationWithin the countryWithin the countryMultiple countries
Samsung mobile vulnerability bulletin service
New vulnerabilities to security and performance are discovered daily. This service provides regular reports with information on those affecting our solutions, along with remediation steps being taken.
Not availableAvailableAvailable
Support Account Manager(SAM)
You are assigned a dedicated Support Account Manager(SAM), who is your trusted advisor and advocate within Samsung.This person works closely with the entire technical support organization to ensure critical cases are properly prioritized
Not availableAvailableAvailable
Beta program and Not-for-resale Knox license
Privileged and unique access to various Samsung beta programs.Also Not-for-resale Knox Suite Licenses are provided for your business.
* May vary by region and device
Not availableAvailableAvailable
Technical training (EMEA and Asia)
Online self training
PricingContact salesContact salesContact sales


Partner with us

Contact sales

Talk to one of our sales experts to learn more about Samsung Partner Technical Support


Access service console

Log in to your Partner Technical Support console to start using with a commercial license.

North America 


Join as a partner

Sign up to Knox Partner Program to access more benefits as a partner.